Refund policy

Last updated: 20 July 2026

Thanks for shopping with Sh*thead Card Game. This Refund Policy explains returns, exchanges, and refunds for orders placed through our online store in South Africa. Your rights under the Consumer Protection Act 68 of 2008 (CPA) still apply.

Damaged, defective, or incorrect items

If your deck arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at hello@shthead.co.za with your order number and clear photos. We will arrange a replacement or refund at no extra cost to you.

Change of mind

Because this is a physical sealed card game, we generally do not accept change-of-mind returns once an order has been dispatched or opened. If your order has not yet been dispatched, email us as soon as possible and we will try to cancel it.

Where a cooling-off right applies under the CPA for certain distance sales, and you are entitled to cancel, please contact us within the applicable period. Returned products must usually be unused, in original condition and packaging, and fit for resale.

How to request a return or refund

  1. Email hello@shthead.co.za with your order number and reason
  2. Include photos where relevant (damage, defect, wrong item)
  3. Wait for our written confirmation and return instructions before sending anything back

Refund timing

Approved refunds are processed to the original payment method within 5–10 business days after we confirm the return or approve the claim. Your bank or payment provider may take additional time to reflect the refund.

Non-returnable items

  • Opened or used card decks (unless damaged/defective)
  • Items returned without prior approval
  • Gift cards or promotional free items, where applicable

Contact

Need help with an order? Email hello@shthead.co.za or WhatsApp 082 871 1149.